Academy policies

Event Registration Cancellation Policy

We understand that circumstances may change which have an effect on your ability to attend the event after it has been booked and paid for. Should your attendance plans change the following will apply:

Name change: A substitute delegate can be nominated to attend in your place at any time up to 24 hours prior to the start of the event. There is no fee for a change in delegate name up to this point. A name change within 24 hours of the start of the event will incur a 25 per cent administration fee.

Cancellation: Should you be unable to find a replacement and seek a refund, the following applies:

  • 8 days or more prior to the start of the event a full refund will be given
  • 7 days prior to the start of the event no refund will be given as minimum numbers with the venue have been confirmed and the cost committed

All name changes or cancellations must be advised in writing by email to

Please note: this policy does not apply to events run by third parties or on the platform.