We understand that circumstances may change which have an effect on your ability to attend the event after it has been booked and paid for. Should your attendance plans change the following will apply:
A substitute delegate can be nominated to attend in your place at any time up to 24 hours prior to the start of the event. There is no fee for a change in delegate name up to this point. A name change within 24 hours of the start of the event will incur a 25 per cent administration fee. All name changes or cancellations must be advised in writing by email to firstname.lastname@example.org.
Our COVID-19 Book with Confidence value guarantee
If you are unable to attend an ATSE event in person due to COVID-19, and you decide that you do not want to experience the event virtually, or if the event is postponed and you are unable to make the new dates, you will be able to transfer the full value of your registration to another person or to a future event.
Should you be unable to find a replacement and seek a refund, the following applies:
- 8 days or more prior to the start of the event a full refund will be given;
- 7 days prior to the start of the event no refund will be given as minimum numbers with the venue have been confirmed and the cost committed.